Refund policy

Returns

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center (1300 Eastman Ave, Ventura, CA 93003 in accordance with the following Return Policy:

• Items must be sent back within 14 days of the delivery date.
• Incorrect or Missing Items (Note: If such items are not reported within 2 days of delivery, we will not issue store credit. Please email hello@witchypuffs.com for assistance.)
• Items must be free of stains, residue, deodorant, or wear/use
• We reserve the right to apply a 50% restocking fee.
• All returns are refunded via your payment method used at checkout.
• Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
• WitchyPuffs does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
• Return drop-offs are not accepted at our Distribution Center or corporate office.

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, WitchyPuffs will not issue store credit for your returns. Once your return is fully processed, we will issue you a refund!